We stand behind the products we make, but our rental rates do envision and assume that the Client understands how to set up, program, and safely use high-powered laser systems. As such, we include 15 minutes of free telephone technical support with each rental in case any issues arise. We are happy to provide longer periods of technical support, which will be billed in fifteen-minute increments for a flat fee, if the support goes beyond standard show setup. Please see the “Is training included?” FAQ entry for more information on this.
As a whole, our telephone (866-702-7768 ext. 155) and email (firstname.lastname@example.org) technical support is available during most waking hours virtually every day of the year.
For any support, we recommend visiting our service and support page, as many resources, including product manuals, are listed there.