What happens if my equipment arrives damaged?

Your rental equipment will have left us in perfect mechanical condition – every piece is checked twice before we send anything. However, shipping damage does happen. You must check the equipment to ensure that everything arrived properly the same day it arrives to you. This is essential to ensure that we have enough time to ship you a replacement if something is in fact damaged.

If your equipment arrives damaged, we will ask you to immediately call us for a return merchandise authorization (RMA). You will place the provided return shipping label on the damaged parcel, and we will ship you a replacement laser via three-day air at our expense. If you need it faster than three-day air (or ground shipping for East Coast clients), you are welcome to upgrade the shipping.

However, we strongly recommend that if you have date-critical shows or contractual obligations, that you consider renting a backup projector at the same time as your primary rental. We will make the backup unit available to you at a 50 percent discount, because we want to make it easy to guarantee the success of your event. If you use both units you will be charged the full rental rate for both units, but for mission-critical applications we call this “cheap insurance.”